transcriptsatisfaction_scoreissue_category Recorded calls, untapped insight
Teams record thousands of calls but only ever review a handful by hand. Manual QA is slow, inconsistent, and covers a tiny fraction of conversations — the rest of the signal is lost.
Input / output
What goes in, what comes out
You send
Call recordings
Batch audio files — thousands at a time
You get back
Full call transcripts
The complete conversation, written out for every call
Client satisfaction ratings
How satisfied each caller left, scored call by call
Call classifications
Every call categorized by what it was actually about
Operator quality ratings
How well each call followed your greeting and script standards
How it works
Audio in, structured data out
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Send it your recordings
Batch-upload your recorded calls — thousands of files at a time.
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The engine listens
Every call is transcribed and analyzed on Satli’s Vertex AI / Gemini engine.
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Structured data back
Transcripts, satisfaction scores, and issue categories come back as clean structured output.
Capabilities
What makes DialyzeAI different
- Batch processing
- Process thousands of recordings efficiently. Upload your files, get structured results back.
- Pipeline-ready
- Lightweight by design. Slots directly into your existing workflow — audio in, structured data out.
- Intelligent analysis
- Beyond transcription. Extract client satisfaction, issue categories, greeting quality, and more — as structured raw data.
- Enterprise scale
- Built for high-volume call environments. Process at scale without compromising on quality.
Coverage
Manual review was the compromise
| Manual QA | DialyzeAI | |
|---|---|---|
| Coverage | A sampled handful of calls | 100% of recorded calls |
| Consistency | Varies reviewer to reviewer | Automated and uniform |
| Effort | Hours of listening | Fully automated |
Pricing
Three tiers. One simple model.
Simple pricing — monthly base plus per-minute usage, scaled to your volume and analysis depth.
Monthly base
A fixed monthly fee
Per-minute usage
Priced per processed minute — the rate depends on your tier
| Gen 2.5 | Gen 3.0 | Gen 3.5 ▸ Recommended | |
|---|---|---|---|
| Speed | Fastest | Fast | Thorough |
| Analysis depth | Essential | Detailed | Deepest & most nuanced |
| Per-minute rate | Lowest | Standard | Highest |
| Best for | High-volume batches where cost-efficiency matters most | A balance of speed and analysis depth | Complex calls where detail and accuracy matter more than throughput |
Use cases
Built for high-volume call teams
Contact centers
Score every agent interaction for quality, tone, and resolution — not just a sampled few.
Customer support
Surface recurring issues and dissatisfaction across all of your support calls.
Sales teams
Understand objections, talk ratios, and what actually closes — across the whole pipeline.
Compliance & QA
Automatically check scripts, greetings, and policy adherence at scale.
Contact
Ready to transform your call data?
Get in touch to learn how DialyzeAI can turn your recorded conversations into actionable insights.