The problem
Your customers are talking. Can you hear all of it?
Feedback pours in across DMs, support tickets, internal chats, and social comments. Reading it all is impossible, and sampling misses the patterns that matter. The signal is there — buried in unstructured text.
How it works
How it works
From raw text to decisions in three steps
- 1
Connect your sources
Pipe in DMs, support tickets, chat logs, and social posts & comments.
- 2
AI reads and structures
The same Vertex AI / Gemini engine behind DialyzeAI extracts sentiment, intent, topics, and issues — then categorizes each conversation and breaks results down per agent.
- 3
Insights & dashboards
Get structured output and live dashboards your team can act on.
What TekstisAI gives you
Multi-source ingestion
DMs, internal chats, support tickets, social posts and comments — analyzed together.
Sentiment & intent
Know how people feel and what they want, message by message.
Topic & issue clustering
Automatically group conversations into themes and recurring problems.
Session categorization
Auto-classify every conversation by type, so you can see what your channels are actually about.
Per-agent analysis
Break down performance and recurring patterns for each agent — the operator-level scoring from DialyzeAI, applied to text.
Systemic insights
Go beyond single conversations to surface cross-session patterns and recurring root causes across your whole dataset.
Live dashboards
Track trends over time with dashboards built from your own data.
Structured output
Export clean, structured data straight into your pipeline.
Enterprise infrastructure
Built on the same Vertex AI / Gemini foundation as DialyzeAI.
Use cases
Where teams use TekstisAI
Support teams
Spot rising issues across tickets before they become escalations.
Community & social
Measure sentiment across social comments and DMs at scale.
Product teams
Turn scattered feedback into a prioritized signal.
Operations
Analyze internal chats to find process friction.
Pairs well with DialyzeAI — the same analysis, for your recorded calls.
Explore DialyzeAIPricing
Pricing built around you
Pricing scales with your sources and volume. Tell us about your channels and we’ll tailor a plan.
Get in touchTurn your text into insight
Get in touch to see TekstisAI working on your own channels.