sentimentintenttopic_clusters Your customers are talking. Can you hear all of it?
Feedback pours in across DMs, support tickets, internal chats, and social comments. Reading it all is impossible, and sampling misses the patterns that matter. The signal is there — buried in unstructured text.
Input / output
What goes in, what comes out
You connect
Direct messages
DMs from your social channels
Support tickets
Your helpdesk stream
Internal chats
Team chat logs
Social posts & comments
Public conversation about you
You get back
Sentiment & trend breakdowns
How people feel about you, message by message and over time
Customer intent
What each person is actually asking for
Recurring themes & issues
Conversations grouped automatically into the problems that keep coming up
Conversation classifications
Every chat, ticket, and thread categorized by type
Per-agent performance
Ratings and recurring patterns for every agent
Live dashboards
Interactive views of your channels, trends, and teams
How it works
From raw text to decisions in three steps
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Connect your sources
Pipe in DMs, support tickets, chat logs, and social posts & comments.
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AI reads and structures
The same Vertex AI / Gemini engine behind DialyzeAI extracts sentiment, intent, topics, and issues — then categorizes each conversation and breaks results down per agent.
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Insights & dashboards
Get structured output and live dashboards your team can act on.
Capabilities
What TekstisAI gives you
- Multi-source ingestion
- DMs, internal chats, support tickets, social posts and comments — analyzed together.
- Sentiment & intent
- Know how people feel and what they want, message by message.
- Topic & issue clustering
- Automatically group conversations into themes and recurring problems.
- Session categorization
- Auto-classify every conversation by type, so you can see what your channels are actually about.
- Per-agent analysis
- Break down performance and recurring patterns for each agent — the operator-level scoring from DialyzeAI, applied to text.
- Systemic insights
- Go beyond single conversations to surface cross-session patterns and recurring root causes across your whole dataset.
- Live dashboards
- Track trends over time with dashboards built from your own data.
- Structured output
- Export clean, structured data straight into your pipeline.
Pricing
Pricing built around you
Pricing scales with your sources and volume. Tell us about your channels and we’ll tailor a plan.
- Sources
- Which channels you connect — DMs, tickets, chats, comments
- Volume
- How much text flows through them
Gen 3.0
The balanced default for text analytics.
Gen 3.5
The deepest analysis, for nuanced, high-stakes channels.
Use cases
Where teams use TekstisAI
Support teams
Spot rising issues across tickets before they become escalations.
Community & social
Measure sentiment across social comments and DMs at scale.
Product teams
Turn scattered feedback into a prioritized signal.
Operations
Analyze internal chats to find process friction.
Contact
Turn your text into insight
Get in touch to see TekstisAI working on your own channels.